Updated: 1 November 2026
If you have only requested a quote
A website enquiry is free and does not create a booking or collect payment. If you no longer need the quote, tell us so the enquiry can be closed. There is no website order or online payment to refund.
If you have confirmed a transport booking
Contact Bike Transport Delhi as soon as your plans change. Call or WhatsApp 7015480600 and send the request in writing, or email [email protected]. Keep a copy of the request and the response.
Provide your booking reference, name, contact number, planned pickup date and whether you want to cancel or change the date or address. Include the relevant payment reference if a payment has been made. Do not send card numbers, passwords or OTPs.
Confirm the applicable conditions before paying
Cancellation eligibility, deductions and refund timing depend on the conditions agreed for the booking and its current stage. This website does not publish an unconfirmed universal refund percentage, deadline or processing period.
- Check the deadline for cancelling or rescheduling.
- Ask whether collection, packing or other work already performed affects the amount.
- Confirm the treatment of separately arranged insurance under the issued policy.
- Ask for the refund method, amount and expected processing time in writing.
- Keep the quote, payment receipt and cancellation acknowledgement together.
Changing a date or receiving address
A new pickup date depends on availability. A different bike, address or access arrangement may change the scope or price. Contact us before assuming the original booking carries over unchanged, and keep the revised confirmation.
If the bike has already been collected or dispatched, tell us immediately. Return, redirection or storage arrangements need to be discussed for the actual shipment; do not assume they are automatically included.
If the proposed service cannot proceed
Contact us to establish the available alternative and the treatment of any amount already paid under the agreed terms. Ask for the outcome and any refund details in writing. Do not rely on a replacement date until it has been confirmed.
Keep the change request and response together
State whether you want to cancel, move the pickup date or change the receiving address. Include the booking reference, original slot and relevant payment reference, then describe the new arrangement you want considered.
Ask for a reply that identifies the accepted change, any applicable deduction or extra charge, and any agreed refund amount, method and expected processing time. Keep it with the quotation and payment receipt.
If the bike is already collected, say so clearly. Returning or redirecting a motorcycle requires an agreed shipment arrangement; a message asking to cancel does not establish the new movement. This checklist organises the request without creating an additional refund percentage, free-change promise or deadline.
Damage reporting is a separate process
A concern about damage during transit is different from cancelling a booking. Photograph the concern, record it on the delivery paperwork and contact us promptly. Retain the condition records and any policy documents and follow the relevant reporting requirements.
Read our booking information, quote guide and privacy notice. For help with a specific booking, use the contact details above.